How we can help

 

Did you know more customers are choosing where to eat based on food hygiene ratings?

If you do not currently have a high food hygiene rating, you could be losing customers due to your score.

That’s where we come in -  by working with us, you will be able to Trade with Confidence, improve your food hygiene rating and ultimately boost the number of customers coming through your door.

Trade with Confidence offers a comprehensive set of training and consultancy services to support businesses achieve and/or maintain a Food Hygiene Rating Score of 5.  Whilst we are based in Wolverhampton, our services are available to any business who are committed to putting food safety first.

Several packages have been designed to help both new and established businesses, looking to retain or boost their current score. By purchasing one of our packages, you will have direct access to food safety advice delivered by experienced food safety officers that will help you to be the ‘best of the best’ and help you to:

  • Increase customers
  • Take pride in your business
  • Improve your or retain a high food hygiene rating.
  • Protect your reputation
  • Save your business money
  • Get involved in free promotional activity

The consultancy packages have been designed to help both newly registered/start-up food businesses aiming to achieve a high star rating and established businesses, looking to retain or boost their current score. In addition, the Tailored package can provide you with advice specific to your business needs.

The purchase of the packages will give you access to expert advice from experienced food safety officers specific to your business needs but could also:

  • Increase your chances of receiving or retaining a high food hygiene rating
  • Give you reassurance and boost your confidence
  • Avoid reputational damage
  • Save your business money

- Mock Inspection -

£175.00

Ideal for
all businesses

  • On site consultant visit simulating a food hygiene inspection
  • Debrief and report summarising the visit*

- Silver -

£220.00

Ideal for
growing businesses

  • Onsite consultancy advice covering key food safety requirements
  • Debrief and report summarising the visit*
  • Safer Food Better Business pack
  • SFBB diary sheets (6 months)

- Gold -

£370.00

Ideal for businesses looking
for the competitive edge

  • Onsite consultancy advice covering key food safety requirements
  • Debrief and report summarising the visit*
  • Safer Food Better Business pack
  • SFBB diary sheets (12 months)
  • Consultant follow up visit

- Tailored Packages -

£70.00 per hour

Tailored to
suit your needs!

  • Consultant advice
  • Written feedback if required
  • One of our expert Environmental Health consultants will discuss your business needs, including specialised advice and guidance including: allergens, food labelling, sampling, nutritional information, planning, licensing advice, business regulation advice and training on completing your SFBB pack

Please note: Written feedback will summarise the visit only. For a more detailed report there is an additional cost of £70.

Primary Authority is a means for a business to receive assured and tailored advice on Environmental Health, Licensing and Trading Standards matters. If your business trades online, across multiple local authority areas or if your business trades in one local authority area you can enter into a legal partnership with a single authority, who becomes your ‘Primary Authority’.

The benefits of a Primary Authority Partnership are:

  • Assured advice – the advice given by a Primary Authority is nationally binding and other councils are required to take this into account when carrying out inspections or dealing with non-compliance. This helps to cut down on red tape, reducing inspection times, costs and confusion caused by conflicting advice
  • Reduced risk of non-compliance.
  • Reduced cost of compliance
  • Simplified regulatory process - allowing you to work with a single local authority.
  • A single point of contact with a designated officer who gets to know you and your business.

The City of Wolverhampton Council can offer businesses Primary Authority Partnerships, providing:

  • Direct access to Environmental Health Officers and Trading Standards Officers.
  • Allocation of a dedicated Environmental Health Officer of Trading Standards Officer who will get to know your business and provide you with tailored support.
  • Robust, reliable advice and expertise to reduce risks and the cost of failure
  • Liaison with other councils to provide a single point of contact
  • Assured advice to the business: local regulators must respect the advice of the Primary Authority which can, if necessary, block proposed enforcement action by other local authorities that it regards as inconsistent with its advice or guidance.
  • Where appropriate, a national inspection plan can be produced, to ensure inspections by other regulators are coordinated saving time and resources
  • A review of processes and procedures
  • Staff training bespoke to your business needs

Contact us for a free 30 minute discussion.

 

Fees

Initial one off set up fee
Initial set up meetings and opportunity to meet with the business, preparation and application process to BRDO 
£280 (fixed cost)


Inspection Plans
Development of inspection plan and distribution onto BRDO site
£70 per hour Officer time


Referrals from other Trading Standards Authorities of Enforcement bodies
The handling of enquiries/requests for data from Enforcement bodies.
£70 per hour Officer time


On-going strategic support
Comprehensive advice and guidance on compliance matters, including meeting with the business
£70 per hour Officer time


Development Activity
Review of policies, procedures and systems, action plans for the direction of the partnership
£70 per hour Officer time


Training
Development and delivery of training courses of various subjects within legal compliance
Prices on request

To ensure you and your staff are adequately trained to work directly with food, we think these training packages will be beneficial.

What is an export certificate?

Food export certificates are required by food manufacturers/exporters who wish to export food to countries outside of the European Community (EC). Your food business must already be registered  with us when you apply.

What types of export certificate does the council provide? 

The food team provides food export health certificates for food manufacturers/exporters within the Wolverhampton, who wish to export food to countries outside of the EC.

These certificates confirm that a specific business complies with all relevant legislation and the food produced is without risk to health. Certificates are only required where foods are exported to countries outside the EC.

You will need to apply for a certificate each time you want to export a consignment (batch of goods).

What information is required for the export certificate?

Typical information required for the export certificate is as follows:

  • manufacturer
  • minimum durability
  • storage conditions
  • export approval number
  • consignor
  • consignee
  • destination
  • product
  • quantity
  • country of origin
  • date of production
  • packaging
  • batch number (where appropriate)

It must be noted, however, that it is the exporter's responsibility to ensure that the destination country's requirements are met. 

How much does an export certificate cost?

  • £70 if no inspection is required
  • £140 if an inspection is required

How long does it take to process an export certificate?

It usually takes three to five days to process the certificate.

Who do I contact to request an export certificate?

You can purchase an Export Certificate by contacting us at tradewithconfidence@wolverhampton.gov.uk .

For further information, see the Food Standard Agency's section on Exports of Food and Drink .

It is a legal requirement for business operators to document their food safety management systems, i.e. how they will make sure the food they sell is safe to eat.

The Food Standards Agency have produced a food safety management pack called 'Safer Food Better Business' (SFBB) that helps retailers, restaurants, cafés, takeaways and other small catering businesses comply with this legal requirement.


Purchase your pack from Trade With Confidence

£20
SFBB pack – for Caterers (inc. postage)

£17.50
SFBB pack – for Retailers (inc. postage)

£5
12 months diary sheets refill (inc. postage)

£20
Butchers HACCP Pack (inc. postage)

Contact us to order a resource

To ensure you and your staff are adequately trained to work directly with food, we think these training packages will be beneficial.

Food Safety

- LEVEL 2 -

£100.00 (per person)

For anyone working in the
catering and hospitality industry
.

  • Up to 7 hours training (including refreshments)
  • Access to a tutor
  • Exam fees included
  • Course workbook and materials
  • Certificate on completion

  • Topics include:
    Food poisoning, cross contamination, cleaning, pest control, safe food handling and Hazard Analysis and Critical Control Point (HACCP).


Food Safety

- LEVEL 3 -

£200.00 (per person)

For anyone in a supervisory role or
responsible for staff training

  • Up to 20 hours training (including refreshments)
  • Access to a tutor
  • Exam fees included
  • Course workbook and materials
  • Certificate on completion
  • Topics include: Compliance with food safety legislation, application and monitoring of good hygiene practice, food safety management procedures, application and monitoring of good practice regarding contamination, microbiology and temperature control.

Allergens Awareness

- LEVEL 2 -

£100.00 (per person)

For anyone preparing
food for others
.

  • Up to 4 hours training (including refreshments)
  • Access to a tutor
  • Exam fees included
  • Course workbook and materials
  • Certificate on completion

  • Topics include:
    Protecting the increasing number of people with allergies, focusing particularly on food allergies.